I am horrified about my experience at this salon yesterday. I went in with dark brown hair (which had been dyed at Avida Salon successfully about six weeks before) and asked for the hair stylist to lighten up the color just a LITTLE bit. I brought pictures and explained exactly what I wanted, and she started on my hair. I realized she was foiling it, but didn't understand she was using bleach until she was finished and I saw chunky, white blonde highlights in random places all over my hair. I could have died. I very politely asked for her to fix my hair, explained what I wanted again, and tried to muck through our language barrier long enough to make sure that I wasn't going to walk out with anything worse. Several of the employees in the salon got involved in figuring out what to do, and they explained that the ONLY course of action was to continue bleaching it and then to tone it down. I'm not a hair expert, and I figured with every employee's expertise, perhaps they would truly fix my hair. Two hours later, after the person working on my hair had repeatedly insulted me ("You shouldn't want to be blonde, Americans always want blonde but brown look better; you need to be careful, not everyone would do this for you, it takes a long time and I doing you a favor") she applied the toner and left me reclined in the sink. After about 15 minutes, when I called someone over because my head was burning, a nail technician started shampooing me. I asked her if she was actually a hair stylist and she said no. At that point, I was already upset and asked her to stop touching my hair. My original stylist came back and began washing my hair out, only to repeatedly flick the toner into my face and eyes. I ended up putting my own shirt over my face. I LOOK LIKE A CALICO CAT. I have orange, blonde, brown and white hair that is literally melting/breaking off at the ends. I will have to pay at least $170 this afternoon to have it fixed, and I will lose several inches off my hair. The worst part is, after I saw what the stylist had done, I pulled the cape off and marched to the counter to explain that I wasn't paying. The "manager" was already there, ready to charge me $100. Only after I repeatedly said that I felt they should PAY ME for what they had done to my hair did she allow me to leave without paying. At one point, she even said that I had "difficult, thick" hair, and that her hairstylists normally don't accept people with hair like me so I should be grateful. I have had my hair done professionally for six years. It's never been orange, it's never melted off, and no one has ever told me it's too thick to work with. I am humiliated, upset, and saddened by how I was treated and I do NOT recommend you ever visit them.