I purchased a fully automatic videocon washing machine from Next store Lajpat Nagar in April 2008. The water outlet motor of my washing machine got damaged around 1st of January 2009 due to some reason and it can be replaced as it is covered under one year warranty. I complained about it and an engineer from the Videocon's service centre made a visit and he took away the motor with him for replacement. He assured me of returning within 3 to 4 days with the motor as it was not readily available with the service centre and it was to be procured from Aurangabad. Since then I have enquired nearly 20 times about the motor with that service centre. Every time when I call they tell me to lodge a fresh complaint and when I do so, an engineer visits me just to tell me that the motor has not come from Aurangabad and his duty is over because his call is considered as closed. I have asked the company how many days does it take for a product to reach Delhi from Aurangabad but they don’t have any answer. My new washing machine is lying non-functional for nearly last two months and no one has any solution.