18 Dec, 2020 → by ClaimboUser451557
My name is Lillian Canals I place order #10150**** on November 16, 2020. I canceled order 5 minutes after placing because I inadvertently order Men’s Sz 10 sneakers, which will not fit.
1
After telling me the order was canceled and sending confirmation email I receive an email saying shoes were getting ready to ship. I immediately called back and spoke to another CSR who promised at least 3 times that I would not be receiving Sneakers. Needless to say the sneakers were left at my front door about 3 days later. I have called more than 4 times and have been told that they would do a call tag and pick up sneakers and refund my money. To this day 1 month later I filed a dispute with PayPal and according to them, I lost dispute and now I owe PayPal cash for the provisional credit. I shop at Off 5th online regularly, but after all this I think I will NEVER order from this store. User's recommendation: DO NOT BUY OFF 5TH!!! SPEND A LITTLE MORE AND GET DIRECTLY FROM REGULAR SAKS BECAUSE IT IS 2 DIFFERENT CUSTOMER SERVICE AND OFF 5TH IS THE WORST.