Ive been Customer over 22 years purchased several mattresses. My king size bedding/ box spring deemed defective. I was told to find one comparably. In June12 I visited Showroom. Executive Office Regina informed that any issues with mattress to contact her directly. Since Covid Ive been waiting Executive Office closed. On 10/16/17 same mattress was defective. Now box springs mattress effective! Tristate has confirmed that bed defective and mattresses. I found the bed Serta Pillowtop equivalent 11201****. I had neck surgery !!! I need my refund and exchange. Please Urgent assist me ASAP.