I have horrible stains on my bag and will not use it, my boyfriend brought me this beautiful bag, I love it, and use it maybe 10 times, never put it on the floor, but was told these stain came from me carrying it and it rubbing on my jeans so even if I clean this bag it will happen again, I would have never brought this bag if I would have known this. I will submit shots of the bag. I am a big fan of coach bags they are all I use, but after this, if this isn't resolved, my boyfriend said I better choose a another designer, because he will not buy me another coach bag. (My request is another bag without the suede.) I have gone back to the store, and was told there isn't anything they would do, she offered me nothing. I called up coach complaint's and she wasn't helpful either. THE SHOT'S I SENT ARE OF THE DAMAGE BAG RUST COLOR. AND TO SHOW YOU ALL MY OTHER COACH BAGS, BECAUSE I AM A FAN OF COACH) I HOPE YOU WILL LET ME CHOOSE ANOTHER BAG. THANKS PAMELA PECORA