I found a hummingbird tee shirt for my mother on this site and beings she loves hummingbirds I felt this was appropriate. Also found a plus size fleece hoodie. When recd the pkg there was an extra item that I had not ordered and not been charged with. The plus size fleece was shoddy and too small so I returned it and the item not ordered. The post office charged me $13 which included insurance and tracking. I emailed customer service 3 times about waiving some of the shipping. I was willing to pay what they pay ($5) but since I was honest and returned the unordered item on my dime I felt I needed to be compensated for the balance. Was ultimately told no. In this day and time I feel that could be more customer focused and lenient with their shipping process. I will not be ordering from them again.