4 Sep, 2008 → by ClaimboUser589551
My HD Camera World experience is even worse
I wanted to buy Garmin Nuvi 760 from this company. In the morning of Sept. 9 I called HDCameraWorld and asked whether the Garmin 760 unit is in stock, because I wanted to have it by Friday of the same week. Joe told me it was in stock and asked me to place the order on-line and call him back at extension 229#. I did as he asked and received an email confirming my order. When I called back Joe told me the package was right in front of him, he was going to ship it immediately and I will certainly have it by Friday. This was preceded by a lengthy discussion where he was trying to sell me a 3-yr warranty (first for about $99 and than he offered it at about $69). I declined whereupon he tried to sell me the current maps, because the unit came with 2005 maps. I told him I already have the 2009 Garmin maps disk and didn't need to buy it; in addition, Garmin is providing up-to date maps for any purchase made at this time. After all this Joe stopped pushing and assured me I'll have the unit by Friday Sept. 5 (I did pay for 2-day air shipping). Today, Sept. 4, 2008, I checked their website and my order showed as "processing." I called Joe to find out what's going on and, to my dismay, he stated he no longer had the unit because he sold it to a "better buyer" and all he could offer is a unit with 2009 maps for $369. I asked that he deliver on his confirmation of the purchase cost and shipping of the unit as originally agreed upon. Joe’s response was that he will cancel the order and he hung up.