I checked in to have my baggage checked. The attendant, very rudely, loudly, said you have to remove your bag and go pay as you are over the weight. I said I flew San Francisco, Ca. - United and Lufthansa - August 1 - San Francisco to Frankfurt to Berlin. I have only the same items in the bag I chose to check than I did before. She said you are over … I asked what would the charge be; she said $120 US dollars. Finally she put my bag on the conveyor belt and sent me to Cash Counter; there was no sign saying such to identify where I was to go. I went over to nearby counters and asked if they were the Cash Counter. Learned without signage they were. I handed my paperwork to attendant, lovely woman, who listened to my story. Said when she checked with someone, they told her I should pay $170 US dollars. I had no choice but to pay the charge with my express-b105579">American Express card. The contents were no more but less. The difference was there were dirty items, not clean ones, and I had left - intentionally -a pair of tennis shoes behind for hotel staff. The attendant did not know how much to charge me initially, I asked that she call a staff person to avoid my taking bag and going to cash counter. She was not helpful at all. Again, loudly sent me to the cash counter. The attendant at the cash counter was helpful; I told her I had just been told, I was overweight (I don't know how), and that to send my bag would cost $120. But she said I had to pay $170. I feel most unfairly treated and would appreciate some form of reimbursement for this excessive charge. My credit card is express-b105579">American Express Platinum [protected] expires 05/23, security code 4853 Virginia L Hayes - 2934 Baywalk Road, Alameda, Ca. USA 94502 [protected]@comcast.net; phone [protected]; [protected]