I ordered a subscription to the Smithsonian magazine in December of 2017. It was supposed to be sent to my father as his Christmas gift. He still has not received a single issue as of middle of August, 2018. I have emailed and called several times. They even contacted me once via email to tell me they made a mistake and it would be resolved. The last call I made to them in August to complain, I keep getting the runaround and will be called back to resolve the issue. Three calls later, they are still telling me I will receive yet another call from them..... They insist they have been sending them. My father has not received any issues..... they did send ME two issues to make up for him not getting his. How does that help??? We do not live close to each other.