I recently had one of the worst experiences in my life there. My elderly mother was dropped off for a cataract surgery on her scheduled time. Keep in mind, she used her expensive drops they prescribed, and she did not eat for 24 hours. I live just a few minutes from the facility. I received a call sometime later and they said they would not do the surgery unless I sat there the entire time, mind you I was caring for a very fussy baby at the time. I explained to them I had a very fussy baby, and that waiting two plus hours there would not work, but I reassured them I was just a phone call away. In addition, I should mention they have no kids/babies area, no Wi-Fi nothing, I mean really, with all of the money they're making you would think they would spend a little to update the facility, and to make folks extremely long wait times somewhat more tolerable. Do all doctors feel that only their time is important? I was told the final word would rest with the office manager. Well, she was unrelenting, unapologetic and rude. She seemed more concerned with winning a debate, rather than providing service for a good customer. So, if I would not wait there (or in the parking lot) with my fussy baby for two hours or more, they would turn my mother away. She told me Dr. Jansen agreed with her decision. So, as you can see, there is no common sense at this facility. What they fail to realize is they are in a service related industry, and doctors are no the only ones on earth whose time is valuable. Long wait times, rude staff, and a boring facility all add up to the total experience, or should I say...lack thereof. We immediately contacted another competitor and asked if they had a problem with someone dropping off a patient, and picking them up when finished. They said, No..., and almost dumbfounded by my question, they reassured me that folks do it all the time! This is what's known as being logical, having common sense, and understanding the needs of todays busy clients, all of the things which are devoid at the Missouri Eye Institute. Look elsewhere!!!