My kohls bill is due 15th paid it faithfully 5 years now and nov they said it was late they charged me late fee my bill was 43 now 70 so then I contact them and the rep said he would take late fee off and just pay the 43 so I did this for dec and on the 15 of dec they charged me another late fee when it was paid already ive spoke to numerous reps and they said theres nothing they can do and now the payment is 113.00 I don't know what else to do because this is there fault and they will not help me at all.