Shame on them. My 6 x 4 pictures came out cropped as if they were in the 4 x 6 format. I never knew i had to rotate then into the 4x6. I had to rotate them in my computer's folder. Because in the new ROES application you won't see how you can rotate them. I had to re-order all those prints. And the picture size 16 x 20 was rather in the 20 x 16, i had to re-order and rotate the pictures before placing the order. They don't have the 6x4 size format, ( landscape), they only have the 4x6 ( portrait). So if you order 6x4, you better rotate them. If they saw how the pictures were being printed they didn't care rotate them. Shame on them. The new ROES lay out is very, very confusing.