I and three other members flew into LAX on 6/8/11 for an academic event in Pasadena. I had made online reservations with Prime Time for a trip from LAX to Pasadena. In a 36 hour period, I was billed six times for this trip (which included the fare for 4 people plus a tip for the driver). I got a notice from my bank of this odd billing behavior and contacted Prime Time's customer service first thing on 6/9/11. I left several messages on voice mail and talked to three different representatives during the course of the day. I was told by the last representative that I would be contacted by the end of the business day with an update on how the problem was being dealt with. I never received the call...and the three different people I talked to said there was only one person who could take care of the problem...and evidently, she was not available or too busy to talk with me. At this point, nothing has been done to return the unauthorized funds taken out of my account.