Purchased Dec. 2014... Used one time with only the premixed fuel purchased at same location. Saw was not used again until attempting to make ir run last month. No luck. Replaced spark plug. No luck. Was hard to start from day one. I suspect this was not really a new saw as it appeared to have been used previously...I think it had been returned by another customer. Was told that saw had been used "with the brake on" and was not covered. I know I should have returned it the same day but circumstances prevented that happening. I think the product was poor from the beginning and "easy start" is a figment of someone's imagination. It was not easy to start and now it won't start And I now have a $506.98 lemon and no firewood. I would like restitution! Please advise. Product bought at AG Equipment, Inc., 4420 East Main, Uvalde, Texas 78801...a company where I have spent tens of thousands of dollars. It appears only your NEXT purchase gets attention. Thomas G. Hupp, Acero, Inc. P. O. Box 169 Uvalde, Texas. tom hupp [protected]@gmail.com