Spoke with one of Kaiser's GA rep named Victoria to verify member's eligibility and just WOW! She speaks fast and I know it's because she knew that I'm for a different country because of how I speak English. We're both working, girl! She kept on murmuring like "Oh my gosh bla bla bla". First of all, it's your JOB to take calls, help us providers and answer questions we have. It's your nature Americans to mock, to be racist, to humiliate other nationalities just because we can't be fluent in English. I just hope you can bring your manners to work. (If you really have that)