I applied a loan refinance from this company on June 2012 and I have spoken to their so called President Jeff and was told I would qualify according to the numbers I provided Him. After a week I was contacted by Stephanie and she told me that she will be handling my case and needed all documents to process my refinance. I provided all the documents they needed on time. I never received any calls or updates from this company and after 2 weeks I called Stephanie and was told that my loan will be closed at the end of June, sure enough end of June arrived and no calls or email and then I called their office and was told my papers did not meet the deadline and and it will be closed sometime in July. I emailed Jeff and complained to him and I was told by him that He will be looking at my case. He even made me pay my monthly mortgage early so that he can get the statement from BOA which I did. After 2 weeks never heared from them again, and when I called Stephanie told me they are waiting for my employment verification which my HR director already submitted, anyway I called my HR director and told him to fax it again which he did and confirmed rcvd by their secretary. After 2 weeks here we go again no calls or email, then I called Jeff and was told that I was not qualified after 2 1/2 months of agony, what a cruel person is this man, he does not know what is going on in his company and everytime I talked to him he is telling me different things. I hope they dont do the same things to other struggling home owners like me becasuse they just wasted my time and made alot of false promises. Mr. Jeff, I hope you conduct your business properly and not making false promises to people and also dont tell me that its your staff did that to me because they are all under you and you suppose to know what they are doing.