18 May, 2019 → by ClaimboUser352968
mortgage company acted unethically

3

(email sent to mrcooper on 051819) 1. Earlier this year (030919) we contacted mrcooper to get information re an escrow for property taxes. 2. We were told we would receive escrow paperwork in the mail to review and sign. Didn't happen. 3. We contacted you again about the paperwork and were then told that our taxes would be paid. But still no answer to our repeated request for paperwork to review beforehand. Why? 4. We have yet to receive the promised paperwork. 5. Then in april our monthly payment went from 837 per month to 1275 per month without notice or paperwork or advance notice. Outrageous! That's an increase of $400+ a month. We paid it to avoid the late charge as we didn't have time to negotiate that. 6. Please opt us out of this ridiculous escrow feature that we did not approve. Return our monthly payments to 837. We are contacting our attorney in the meantime until this is rectified. Mc did not handle this matter well at all. They were unscrupulous. It would have been more cost effective for us to get a loan to pay our taxes! We have lived here for 15 years paying our property taxes ourselves without an escrow.
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