We'll be contacting them yet again tomorrow. The latest denial was for something I've been prescribed for a decade, for R.A.. They're getting more creative. This one is for ' non-compliance ' although they flatly refuse to tell the doc what in blazes that means. IMO what it means is a last-ditch effort to have the customer write the check for coverage and have enough left over to also pay for your prescriptions. Like idiots, we DO pay for some out of pocket and why? Because I need them. It's beginning to feel like we're writing a check to some bizarre charity supporting poor, needy CEO's. Prescriptions seem denied as a knee-jerk reaction, there's never a reason or cause. We shopped very, very carefully for this plan and bought a nicely expensive comprehensive plan. Although staff answering phones are pleasant and seem to try to help, you're routed around for HOURS and hours and hours you'll never get back. I do feel we were lied to and wince when we see ads - they're all about how cozy is the relationship with the customer. Sure. With our check books. Seriously. It feels like a genuine scam and sure has all the identifying features. 1. Make a lot of huge promises. 2. Fail to meet them. 3. You write checks for a product that doesn't exist. 4. Someone is getting wealthy somewhere behind the whole thing. All that's missing is that bridge in NYC.