I purchased a monthly pass at my local meeting and was told to activate this pass at home. I began this process on that very day and was unable to activate this pass using the access code I was given. I continued trying to activate this access code for three days using different computers and was unable to do so. I was constantly in touch with weight watchers using email and was unable to get an agent that understood the problem. Finally on the 4th day of being unable to activate this code and use my monthly pass I called weight watchers (WW). I was told I could mail the pass and receive a refund. I mailed to NY as directed and have a tracking number proving WW received this defective pass along with a letter explaining my situation and a copy of my receipt and I have been totally ignored. WW used to have excellent customer service. Not sure what the problem is, but I will probably not deal with a company again that in my opinion has unresponsive customer service.