Ref: booking reference ESBSWMM [[ Case ID: [protected] ]] [[ Reference ID: [protected] ]] I reported that on 31/05/2017 the sum of £784.07 was WRONGLY deducted from my bank account. It does not relate to any booking of mine. This sum has not been reimbursed to date. On the same date the sum of £358.96 was deducted from my bank account for my booking ref ESBSWMM. This amount, and the booking reference, is correct. I have, on 01/06/2017, already supplied a copy of my bank statement requested, and the numbers from the card I used. I have had no reply, much less any reimbursement.