1 Jan, 2018 → by ClaimboUser856436
money rip off
*SOLVED

3

I am very frustrated with this company. it started back in late August of 2009. My x-husband let my daughters insurance expire and has failed to do anything about it. he has this dream that he will be hired soon as full time with the company he is working for, and then he will be able to put her on his insurance. I had to step in. I have been trying daily to to get her insurance but since she has a pre-existing condition, so far not many insurance companies will take her. My daughter has type 1 diabetes and at the time was in desperate need of medicine, her medicine does not come cheap. i came across SCBN's website I made the call at first I was hesitant because while talking on the phone with the so called advocate there was loud music in the background. Future calls to this company had loud music as well. my After all the hoopla it was time for the bank info. i had made mention several times that I did not want the 90 dollars removed from my account on a Friday because I would not be able to get to the bank until late Friday. I did not want to suffer an overdraft fee. I had already set my payments in place for the money I already had in the bank. Several times I was assured that the agreement we made was that the money would be withdrawn on the following Monday. I gave my bank info with that understanding. Come Friday the money was withdrawn, WOW 90 dollars plus I was charged 62 dollars for overdraft fees because of the 90 dollar withdraw. I called the company and cancelled and demanded all my money two weeks later I received my 90 dollars but not until SCBN had to review the phone conversation I had first started with. That process took about two weeks to resolve. My next step was for SCBN to pay for the overdraft fees they caused by pulling the money out on Friday and not Monday. Through many faxes (cause the company kept saying the faxes were not received or the fax machine had not been downloaded and for me to check at the end of the week, which I did and received the same nonsense. when I asked to speak to a manager/supervisor I was always told they are in a meeting or one was not available or it was closing time and the managers had left. They said a manager usually comes in the evening and a call would be returned, never happened. Final finale, here it is September 30, 2009, I finally received the call. to my surprise, SCBN told me they did cause the overdrafts. I was shocked if they would not have taken the money out and left everything alone until Monday there would have been the money to cover the 90 dollars. it was the end of the week and all my payments i adjusted for were coming in on Friday. what do they think that I am a tree and made of money. NOT. I live on a tight budget, being a single parent. I wish I would never met this company and I hope that many who read this. pass on to others who look to this company for help. SCBN makes it easy to apply, but then once you are in one is treated like a number and that's it. No customer service at all.
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