Rosie did not listen to me. I asked for caramel brown highlights and I got blonde. They weren't even highlights. My hair looked like opposite ombré. She cut ugly layers in my hair after she colored it. She never gets it right and expects me to pay for her service, then leave unsatisfied. She claims she tried to fix it and there's nothing else she can do, because she tried to do what I wanted but it didn't turn out how I wanted it. She used the "everyone's hair is different" excuse. She told me to make another appointment so she can add lowlights to make it darker and bottom highlights. I went back there a second time so she can fix her mistakes and still made me pay for her "service" which she failed at again. She said you will see the highlights show up in 3 weeks. My hair looks the same as when she finished it! They don't have all the hair colors they show you and when you do choose one, you won't get that color. She doesn't mix colors right and I need my haircut done again. I'm never going back there.