21 Jul, 2019 → by ClaimboUser573081
Money entering other people account

1

I mailed a $5, 500 check to deposit my Merill Edge IRA account on 2/26/2019 from my bank of america account. Soon the money was deducted from my bank account, but until couple of months later I found the money wasn't deposit to our Merrill Edge account. I went to bank of america local branch several times and also called Merrill Edge several times but neither Bank of America staff nor Merrill Edge staff knew where the money was gone. I have clear image of the check front and back. But they can still not trace the check. It is rediculous how they processing their check. The check number is there, the Merrill account was there, the image was there. If it is not the help of Michael Lee from BOA branch of San Gabriel, CA, I may never got my money back. He sharply found out they may deposit it to wrong account and help me to call Merrill Edge for over one hour and finally help to correct the deposit. Finally my money was back to my account. But I still strongly complain the Merrill Edge for their inablility to track the check they received. If I just trust them blindly, I will lose my money. Even I found the issue, they still can't trace it. What a bank! I hope in the future they can double check the check to make sure they deposit to correct account, and secondly, they can trace their check correctly if it was deposited wrong. I don't think it is tenechally difficult if the bank is truely care their customer. Thridly, I truly appeciated Michael Lee 's help who is assistant vice president and financial solutions advisor located on 102 E Las Tunas Dr. CA8-[protected] San Gabriel, CA 91776. Without him, Merrill Edge may never found their mistake.
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