offer promises -comfort & support you need - did not! offer promises- satisfaction guaranteed or return for your money back. offer promises-free shipping & handling when ordering 2 or more- i ordered "8" i called before returning them to make sure i would not be charged for the return and to make sure i was sending them back correctly-the customer service person said i would not be charged that the packing slip had a label for that when i got to the post office i found that not to be the case . i had to pay to return them-when back home i called to find out how to get my cost returned in total i talked to 3 different reps one being a suppervicer-none would give me a person or phone # of higher rank to speack with the suppervicer did give a corp. address (which i already had) and all 3 stated it was not policy to refund my shipping. the point is -the company states i will get my money back i want it all back the company states shipping & handling are free if i bought at a quanity amount -i did -how can this be free if im out ANY amount of money and how is it "your money back" if some is missing? 7