Dear Sir, With reference to the above subject, I would like tell you we had recharge multiple times for Number [protected] and [protected] and every time i had been paid extra and was not able to avail the umrah offer, On the day of arafath the calls rates were huge and suddenly my complete balance vanished, I request to please send across the total recharged made for the below number and also the call charged and internet charged for this numbers With deep dissatisfaction i would like to escalate the team we had to spend lot of money for the recharge and the executives don't understand English, every time different plan is being activated, on the day of Arafat i could see suddenly my balance was 0.21 SAR I request the team to please investigate and let me know are there any charges increased during Hajj Days and refund the excess amont My Numbers are [protected] [protected] Mohammed Imran +[protected]