This is to lodge serious complain and massive customer services failures that I faced on 19th December 2012 at Mobily's King Abdullah Riyadh branch. The email is addressed to mobily I wanted to issue a Nano sim for my newly purchased Iphone 5. I got the ticket for new Sim purchase at 9:22 pm and you know what I had to wait for 2 hours to get a SIM This is what you make your customer go thru. A wait of two hours on Wednesday, where there was no special event in Saudi arabia. Well I could have understood that the underlying reason is the weekend rush, but frankly that wasn't the case. It was purely slow and ridiculous service offered by your staff. I was sitting right there for my turn waiting, and what I saw is that your staff is entraining customers whose ticker numbers have already been passed i.e. they left after taking the ticket and then came back well after their number was called. This was extremely disappointing for someonwe who is decently waiting. The franchise was packed and your customer representatives seemed not in hurry at all, not realizing that we should serve our customer on first priority. Rather once they were through with customers, they used to wait for a minute or more before pressing the button to call for new ticket. Fine, still that I was bearing but then I noticed that Series A (Sales) was not moving for last 15 minutes, I got up to your staff at front kiosk asking for reason he said please go to that counter, i went there that guy said I don't know.. and i kept moving in circles. There was no body even to offer me a apology or sympathy of waiting of flat extremely uncomfortable chairs on which I had to sit for 2 hours. This is not against the norms of customer services but extremely inhuman as well.. is that what you treat to your customers. It seemed like the service is given for Free.. comeon, I am the one who is paying. I am extremely disappointment, at the way you make your customers feel miserable and disgusted. I was not expecting this for a subsidiary of Etisilat, who belongs to UAE where service is religion. Amongst us there were many females as well, who were waiting like us and annoyed of how carelessly and rudely they're being dealt with. Is this what you call customer services? I would take this formal complain to Mobily, Etisilat, Social Media and all consumer services agencies in saudi and UAE. I will do this, only as a hope that you will do ratify what I've said and improve your services and not other customers go through the way we did. I bought a new Iphone and wanted a SIM.. after 2 hours of sitting waiting for nano sim.. eroded my happiness and excitement. I came home and slept. Looking forward to your prompt action to resolve these customer service issues. Regards Arsalan Mushatq syed.arsalan.[protected]@gmail.com