I had a two year contract with no problems. I accepted an early upgrade in April 2021 and received the new device before the end of April. My first contract expired at the end of May. When the new contract kicked in on 1 June is when my woes started. As per the new contract, R50 airtime and 1gig data was supposed to be loaded on the first of the month. This did not happen until I phoned the call centre and complained. At the end of June my debit order did not go off my bank account. I phoned the call centre, and was advised to make a manual payment. They sent me an sms with the payment amount and I made immediate payment. On the 1st of July, no data was loaded, and I had to request the call centre to load the data as per my contract. At the end of July, the debit order was not in place and once again I had to make a manual payment, after the amount due was sent to me by SMS (after I had to call the call centre more than once). By this time I have made several phone calls to determine why the debit order was not in place and why my monthly payments are more than the contract amount of R299. I could receive no satisfactory answer to date. Last week Friday my services was suspended. It was done just after 5pm, and I was without my phone service until this morning. I lost business, as I am dependent on my phone and for clients to reach me. I spent nearly 2 hours on the phone this morning, trying to determine what the reason for the problems on my current contract is. Apparently I am not allowed to load airtime myself, as this opens the line and causes (for some mysterious reason beyond my capabilities to understand) extra charges on my account. This was never explained to me when I upgraded. I understood that I could purchase airtime and load it once my airtime had run out, but data needs to be purchased through the call centre, as my previous contract worked this way. I was not told that the terms had changed, and even though I made numerous phone calls to the call centre, nobody could assist me to rectify the problems. I was told this morning that the debit order was cancelled by my bank and that I should take it up with them. I am on my way to Capitec to determine whether this is in fact so. I am hugely disappointed with Mr Price Mobile and am very sorry that I did not terminate my relationship when my first contract expired. I will suffer the remaining 16 months out until the end of my current contract, but will definitely not continue my relationship with this company. It is poorly run, the staff are poorly trained, incompetent and unsympathetic, I have not received a reply to any of the 3 emails I sent to the support email address. I am willing to return the device I received and to cancel the contract and cut ties with this company, but I am not prepared to pay any cancellation fees. The arrogance of this company is unbelievable.