11 Feb, 2020 → by ClaimboUser517940
mix up of accounts and being charged for a phone I do not own.
2
This number [protected]) has been billed to me since last October, 2019, however, I have moved into Ottawa and some man answered it when a person tried to contact me. My present cell phone [protected]) has been suspended although I paid it in full on January 29, 2020. I also noticed that I was billed for a landline with this bill. I would like to know who has it now and why, as I indicated that I moved keeping only my cell phone number so please have the records corrected. I replied to Bell by email saying the house account was cancelled when the numbers were switched in early October. I am a senior and I'm under Doctor's care for depression (Bell Let's Talk) so decided this was Bell's problem for not cancelling this account. I have talked to an agent last year and Carlingwood Mall sales agents as well with no satisfaction. Heather Whitbread [protected]