I donated a car to them and totally regret it. I suggest people find some other charity to donate their car to. The same thing may happen with another business but sometimes the devil you don't know is better than the devil you do know. The problems: - they started sending me junk mail (using my mailing address) - they would not reassure me on the initial complaint that they would stop - they promised to call back to make that assurance but did not do so - they claimed they did not sell my address to other junk-mailing third parties but refused to explain their business process for the handling of the mailing list to verify that their claim had any substance - they claimed that they were in compliance with regulations about the handling of personal information but refused to specify what regulations they complied with to verify that claim - they refused to allow me to discuss my complaint with anyone higher than the help desk assistant manager