29 Jan, 2019 → by ClaimboUser452376
mist on the dial of the watch

1

Dear Swatch Team, Im am writing to inform that a swatch watch bought at the Doha duty free airport services was sold with a defect. The local authorized service group mentioned that there could have been a possible damage at the back of the watch allowing mist to coming into the watch. I was very disappointed mainly because this watch was gift given to me on the 21st of January to be worn at my Wedding on the 24th of January. As you can see in the attached photograph I could not wear the watch since I had to give to the local authorized agent to be sent to you on the 23rd of January. I have attached pictures of the watch (showing the mist) the possible damage at the back of the watch, the international warranty and the sales receipt given at the Doha airport duty free shop. Even though the local agents informed me that I would not receive my watch till early March, I do sincerely hope it can be sent to me as soon as possible as I am eagerly awaiting to wear it. Thanking you in advance. Kind regards, Nimesh Dharshana Kelegama No, 70 Pushpadhana Mawatha, Kandy, Sri Lanka +[protected]
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