A few days before Christmas I received two separate boxes from A.I. in Carlyle, PA (an Apple fulfillment center) via UPS Next Day. One order was complete, the second was missing the iPhone 11 itself. The shipment with the missing phone included the white box, earphones, charger and cord...but no phone. The sales order # is [protected]; the delivery number is [protected]; the Web Order # is W533521494. Comparing the two shipping boxes, neither appeared to have been tampered with, except that the white box with the missing phone had not been tucked under the clear film used to stabilized it during shipment. I take that as a sign that the phone had been left out or taken out during packaging. The missing phone's serial number (taken from white box) is GONZPR5KN72R. It was a model A2111. The orders were address properly to Thomas M. Knobel, phone [protected], at 84 South Main St., Homer, NY [protected]. Both phones were purchased using express-b105579">American Express Memebership points and the order was placed with Apple through them.