1 Jan, 2018 → by ClaimboUser208014
missing content purchased through microsoft store

2

09/18/2018 Claim Number#[protected] Late morning, accidentally deleted my Ultimate Hockey Team for NHL 19. I understand that there was nothing to do about retrieving my team. My concern is that all the money spent buying packs to better build/equip the team, there is no solution of a reimbursement in place. Went to the EA help online chat to discuss the issue, and got no where with the rep. Once I asked for the supervisor my session timed out and reverted back to select online chat with a representative wait time 0 minutes. Very frustrated right now on how things were taken care of on the EA support side. There has to be a way to at least get my money back from the online store purchases. I lost my Wayne Gretzky, Peter Forsberg, and Connor McDavid cards that came with the Ultimate Hockey game preorder. Hopefully there is a way to retrieve them. The rest of the money put into the game I would like back. I don't care if it is cash or gold packs to build my team back up again; that is fine. I can give you all the order confirmations from the Microsoft store or bank statements. The other issue was how I was placed online for a very long time going back and forth through chat. I did not like how I was disconnected after asking for a super visor. Just in case for my record keeping I had taken multiple screenshots of the conversation (please see attachments). This cannot be how EA sports treat their fans to pretty much tell them to go break their neck or better luck next time after an accidental deletion of a team. This is my first time ever doing this. Why should I be penalized?! I'm just very irritated. I'm on bed rest due to an illness and the only thing I wanted to do was play a couple games before resting. This whole issue has just worn me out. Please fix this. You can get all the information from the screenshots taken. Thank You, Stergios
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