I want to say that it is bad enough that we have to pay for 20 cigarettes and get 19 in a packet. I have bought to packs of 19 and inside they both have only 18 in them. If i send the contents back to sterling, how do i prove there was only 18 in there. I am not happy about this and am considering changing my cigarettes as they cost enough and it is not except able to sell a product with part of the content missing.