1 Jan, 2018 → by ClaimboUser508326
Misrepresented products
1
I received my products and everything was broken and defective. They offered me a refund and told that I have to send everything back. I did as they said and shipped everything back at my own expense. Few weeks later contacted FireMountainGems and asked about my refund and they said that they did not receive anything back yet and asked me to be patient. Another week passed and I was told the same thing again. Called the shipping company and they confirmed that FireMountainGems did received the package. These guys from FireMountainGems are real liars, they keep telling me that they got nothing and refuse to refund me!