23 Sep, 2019 → by ClaimboUser188323
misrepresentation information about usage of data
4
I am writing in regard to my line [protected]. I received a text from fido that I have used 90% of my data on 21st September 2019 (3 days before my bill cycle) when I checked I was left with 0.88gb. As my requirement, I added 1 GB of data by paying $15 but when I checked my usage before 1 day of my billing cycle on 23rd September 2019 it showed me I have 5.94gb of data. Upon calling to customer service I heard the very unsatisfying response that sorry we cannot do anything and I choose to add extra data and i will be charged for $15. I believe the misrepresentation of my data usage led me to add extra data and the response I heard back was not satisfying and this issue should be considered so I cannot be charged extra in the future again.