I sent this company three phones and had the same exact thing happen. They claimed my phones had no value and when I asked for them back they said they destroyed my property. I guess I should be thrilled because they have donated money to a charity from my phones that have no value, I can't help but wonder how do you give nothing from nothing it must be a miracle. If anyone is thinking about sending Gizmogul or( CJ Environmental) don't you will never see a penny. If this entry can keep just one person from being stolen from then this is worth it.