Ordered two window replacements in late April 2016. Both salesperson and window measurer told me the windows would be ready for installation several weeks earlier than was stated in my contract (6 weeks). After 4 weeks, I called the office to inquire about installation and was told the windows weren't ready yet. I mentioned the verbal commitments, which were disregarded because they apparently don't stand behind their word. First red flag. I was enrolled in the wrong finance plan, which took over a week, more than 10 phone calls, and several hours to remedy. I was also told that I'd not have to pay until after installation, and I had to call the finance company to confirm that this assertion was wholly incorrect. Second red flag. Sales rep called, asked how I was liking my windows - obviously he'd not even looked at my file to see the status of my project. When I noted this as 'miscommunication' within the office, the office manager took umbrage and rudely objected to that characterization. Third red flag. Supervisor to whom I later spoke said he "wasn't there" for the verbal commitments and thus couldn't say anything on that topic, so apparently they won't trust the customer's word. I only received an apology after I mentioned that no one had yet apologized for wasting my time, but he phrased it as "I'm sorry you feel that way" - not genuine at all. He refused to consider giving me a discount for repeatedly wasting my time and energy. When I asked if they wanted another bad online review, I was told, "that's extortion, and we'll just leave it at that." Nevermind that they'd be getting a bad review from me regardless (though even a $100 discount would have lessened my ire), and such an unfounded accusation has motivated me to more widely distribute my discontent. Too many red flags to count by this point. I'll be researching my contract to see if I can dissolve it. Bottomline- they'll make untrue statements to get you to sign a contract, and after they won't much care how they treat you or if you're at all satisfied. Avoid Champion.