On saturday april 23rd, 2011 at 245pm, I contacted kids footlocker to inquire about some all white shellhead addidas. Which I was informed they did have and requested to hold 2pairs for me giving my first and last name. I arrived at the store at approximately 745pm, was greeted by one of the saleassociates stating if she could help me. I informed her about the 2pairs of shoes being held for me, assumming she had know knowledge of such. She turned to the manager veranda and asked the whereabouts of the shoes on hold. The manager veranda stated "if you did not come within 20 minutes of your call the shoes was no longer on hold and we don't hold merchandise". I said to her I was not informed that over the telephone and when did this start because i've never heard of that rule; by the way it's a holiday weekend there was noway I could get here in 20 minutes not even by breaking the law. The associate went into the back to check their inventory for the shoes and of course they were sold out! That was my reason for calling to have them placed on hold. I have three sons and my oldest is 20 yrs old and was never giving a 20 grace period to pick up merchandise that was placed on hold. I was always informed that I had 24 hours to pickup merchandise and if not it will be put back and sold. It's about 755pm after all is said and done I have less than 1 hour to find shoes. Remember it's a holiday so everywhere I went noone had a size 2 in the shoe or any white on white shoes in that size. So my twin nephews was without their shoes for the holiday due to this rule that was made up by veranda the manager who works both foot locker and kids foot locker. The manager that normally works in kids foot locker adrianne very professional and respectful. Veranda needs to learn how to be professional and retain some people skills. I left messages with the president of foot locker about this matter and also would like a return phone call addressing this issue. Awaiting a response from someone who is of some authority about this issue