Sent me bills for over a year showing a credit balance. Emails said no payment due - I have a credit balance, and the remittance tab on the bill itself said $0.00 due and I have a credit balance. I called to cancel service because I was moving and lady on the phone said I had a credit balance and they would be mailing me a check in 4 to 6 weeks. THEN - I get the final bill and NOW out of nowhere I suddenly owe $594. How and why and where? Call them and they cannot explain and will refer me to a supervisor to call me. Also told me they would pull the phone call where rep told me I had a credit balance. Nothing yet. Stay away from this company, do not choose them for your provider. They will hit you with bait and switch with their misleading bills for years, and then when you cancel - whammy.