I ordered slippers (order # [protected]-1) that arrived a size too small. A "customer service" person said I could exchange the slippers for a larger size. I returned the slippers and they sent back the same slippers saying -- in a crudely written note stuck in the bottom of the box -- that I had not returned the box the slippers came in (although I returned the slippers in the very box they came in). After several attempts to contact their customer service dept. by email, I finally got a reply: the gist of it was -- too bad,