I ordered a mirror Aug 11. Confirmation email said it would be shipped third week of Aug. I completely forgot i ordered the mirror after about a month (we were building a new house and so ordering a lot). I get an email from LG in mid Oct insisting on delivering the mirror and refusing to take it back (by then i had moved on and installed another one, assuming that i hadn't managed to order the mirror from LG somehow). If you aren't going to abide by your delivery time frames (id even be willing to provide a cushion), and aren't going to communicate with your customer about the status of the order if materially delayed, then why should the customer be subject to your ridiculous return polices? Its completely one sided--if the product isn't delivered by the agreed upon time, the contract should be considered broken. A two month delay is ridiculous and should be grounds for a return.