I purchased my last vehicle through Middletown Honda, and my wife leased her previous honda with them. Between the two of us we have owned 5 hondas. My wife and I were both ready to purchase two new honda vehicles. I informed my last salesman Conrad Murray that I would be purchasing a 2013 Honda Civic SI sedan within mid to early August, and my wife was going to purchase a 2013 Honda CR-V around September or October. Thats over $50,000 one two-couple family within three months. I told him I had already contacted several Honda dealerships in the area to get the most competitive price. After sending him one offer I had received, he provided me with an out-the-door price for my vehicle that was a very competitive offer of $22,271.50 via email. After receiving the offer (approx. a week later), he called me to see if I had reviewed his offer. I made him confirm the price verbally to make sure that was the final price. After about a week, I decided to setup an appointment to test drive the vehicle. I arrived at Honda at 6pm to test drive the vehicle. After test driving the vehicle, we discussed the finalized price we had discussed multiple times. I decided to pull the trigger on the transaction after being at the facility for approx an hour. About midway through filling out all pertinent paperwork and answering the applicable questions, He looked at the price he had confirmed to me in email and told me he would be right back. Upon returning, He told me he could not honor that price, and that the-botto-line car price would be $24,271.50. He informed he made a $2000 mathematical error. I told him that was unacceptable; he asserted that I should have seen the math not adding up. I countered his claim with he should have known the-bottom-line price of the vehicle, for he has worked their since I bought my previous Honda in 2005. He stepped away again to speak to a sales manager, at which point I heard him say he was sorry to his sales manager. He came and apologized to me and informed me he could not provide the price we had confirmed on several occasions. I left angry and frustrated. Below is the email he sent: Dear Anthony,Nice speaking earlier, and I appreciate the opportunity to work with you once more.Regarding the 2013 Civic Si 4dr - Black(1) Best point of all... I currenly have the vehicle in-stock.(2) Pricing on your vehicle is as follows:$ 23,505 - MSRP $ 21,895 - DEALER INVOICE** ALSO: $500 "Flex Cash" discount (as available) I know you received a price of $21,395 from NJ ,but understand that the $500 flex discount is actually applied to the NET TOTAL (as money down) after price, taxes and all fees are added... Their contract will actually show $21,895 (their difference changes the taxes, and is misleading)That said, my price to you would be $22,195 with the additional $500 discount to be applied and dicounted from the net amount (as available).Although the price is different by $300, please ask the NJ dealership for a TOTAL OUT-THE-DOOR cash price INCLUDING ALL FEES .. as in the exact amount you would need to wirte a check for if you were paying cash. Here are my numbers:$22,195.00 CIVIC Si$ 1,804.00 TAX (Orange Cty @ 8.125%)$ 75.00 DOCUMENTATION FEE$ 175.00 REGISTRATION (ASSUMING NEW PLATES)$ 10.00 NY STATE INSPECTION$ 12.50 NY STATE TIRE TAX=========$22,271.50 IMPORTANT NOTES:- Your vehicle will be already be NYS registered and inspected when you pick it up from us - You will still need to get your vehicle inspected (on your own) if picking up out-of-state - NJ dealerships typically charge upwards of $299 for the DOCUMENTATION FEE (we ask only $75) - Financing with Honda in NY will include "GAP INSURANCE" - you will potentially be liable, or have to pay extra for it if you buy from a NJ dealership. Added it up over years financed = YOU PAY MORE.Considering all the differences, most people find our pricing to be more than competitive ~ if not cheaper, more convenient, and more straight-forward in the end. ** FLEX CASH is LIMITED.. and is only "as available" ... once it's gone, it's gone (I'm sure their quote had a timeframe or stipulation stated)I look forward to your reply, and the chance to work with you once more. Sincerely, Conrad MillerSales & Leasing ConsultantDirect: 845-326-1034 A price was confirmed to me via email, phone call, and in person. I feel as a passionate Honda owner, it makes no sense for a customer that would have purchased two brand new cars(one for me & one for my wife) to leave feeling let down. I don't think their resolution makes sense from a business or customer satisfaction stand point. I want them to honor the price we had agreed upon. Sincerely, Disappointed Lifetime Honda Owner This is the Sales Manager Jorge Padilla purposely redirecting me after he ended our previous conversation previously in the day. Just Copy this URL: http://bit.ly/19eVlBQ