Date of incident: 11/28/2016 Voucher # metv670c7fd1d887 metrodeal promo: mouthwatering 30-inch pizza with 4 delicious flavor combinations Incident: We sent the delivery request email as per their requirement 3 days prior to delivery date together with 2 contact numbers and the delivery address. we were in touch via email over the weekend so that the delivery will push through the date requested. on the day itself, my other phone was dead so I was waiting for a text or a call on the other cell phone number I provided them. they agreed to deliver on the 28th of november, 9pm. it was already 8:30pm and no call, no text message on the other number. I sent them a query text message on their whereabouts expecting that their delivery guy was already out and on his way. to my dismay, they replied with a blaming tone saying they texted us on the other number. so instead of a polite service or an apology, we got this kind of response saying that they only have hired a grab taxi and that we should wait and get the pizza from the driver. meaning, we needed to go down the building and wait for the arrival of the grab taxi driver then we have to pay php500 for that delivery. But when we ate the pizza, it was already cold and not fresh anymore. everything is dry already. we felt embarrassed in front of our colleagues to whom we gave that pizza as our treat for them. : (we are very disappointed with how this went knowing that we have followed everything in their instructions sending everything in the email in advance the way they wanted it to prevent late deliveries.in the end, they served it late! We are not going to try their pizza again and we will not recommend this to friends. we will definitely spread the word.