10 Mar, 2020 → by ClaimboUser725002
Messed up my engine – no refund
1
Beware!!! I went in to get my water pump replaced, and they did replace the water pump, but I was taken advantage of in the process and left my vehicle in horrible condition when the work was complete. First they tried to charge me for a drain and fill(which is included with the labor) plus a coolant flush which is simple redundant. This would have been an additional $110 of which I denied them. They also charged me 200% the value of the water pump. I know this because the service advisor proudly told me so. The price they paid for the water pump was $62, which I found was the same price AutoZone sold it for , but Honest 1 charge me $120. He also added that the shop has to make money too even though the labor was costing me $560. To add insult to injury when the work was done I heard a winding sound from the water pump they just installed. They told me that the sound would go away by the next day. It didn't, so I brought it in, and they "looked" at it. Then they told me it would be an extra $500 for them to adjust my timing when I never had a problem with my engine timing before I got the water pump installed. Do yourself add stay away from this shop. Don't be fooled by the name, they are far from honest. I paid $760 for my vehicle to be given back to me in the worst condition and was told of that I would not get a refund. User's recommendation: Stay away. Get your own parts.