1 Jan, 2018 → by ClaimboUser351419
Merchandise availability/prompt shipping
1
Today is July 28, 2016. This the second time that I have ordered something from NorthStyle that didn't show up. I ordered a pair of pants on July 4, and got a confirmation email of my order. On July 6, they updated the status of the order to "in the warehouse." On July 12 I sent an inquiry through their customer service site about the status of shipping; there has been no reply. On July 18, I called customer service and was told that they had moved a warehouse, which was backing up shipping; there was no estimate on when the item would be shipped. I asked to speak to a supervisor; I was transferred to someone's voice mail, where I left a message including my phone number, but no one has returned my call. I called again today and spoke to a supervisor, who said that they would monitor the order to determine if there was some way to get it out to me within the next 7 days. They offered to refund the shipping cost when I receive the order. This company needs to clean up its practices -- keep the web site up to date regarding which items are in stock; update order status with real information; respond to customer inquiries sent through their web site; respond to phone messages; provide their staff and their customers with accurate and genuine reports of status on orders; and find project managers who can move a warehouse without backing up shipping for a MONTH on items they show as being in stock. I believe they should not only refund me the cost of shipping, but should provide some other consideration (a gift card, for example) for the time and effort I have put into trying to get something that I ordered.