I have been Smoking Benson and Hedges Mentol Cigarettes for couple of years now and lately I have noticed that when I buy from certain places like spar which was the last place I bought from I am finding it very hard to pull am not sure why but it just doesn't feel right before this issue I bought a pack that was the same which was from checkers I had emailed Benson & Hedges directly regarding issues I have been having like the filter paper coming out the pull of the cigarette that is hard to pull and a completely damaged pack of cigarettes I would like for someone to respond as to how I can be compensated for the issues that I had experienced with Benson & Hedges Fresh Menthol it is the only brand I smoke so would like this issue to be resolved