1 Jan, 2018 → by ClaimboUser651838
membership plan / being lied to about eofy sale
1
Hi Fitness First, I joined about a week ago on a 'one day sale - 4 weeks free!' deal. I talked in length with one of the staff at St Leonards centre and told him, money was a real concern and if this was your EOFY sale or if Fitness First were going to have another one. He assured me that this was 'the only sale!' and I had to join 'today!!' To which I did only to walk into the centre a week later and find out that they are having and EOFY sale, with 20% off memberships, 6 weeks and $1 joining fee!!! I feel incredibly mislead, lied too and my trust and loyalty to fitness first has definitely been broken. I was telling my friends to join, until this happened, I feel like I was pressured into the membership under false pretences. I'm still in my 2 weeks cancellation period and am very tempted to leave if this is the way fitness first handles their customers. Is there anything you can do? Laura Liselle Bradford