To whom it may concern, At this exact time (9:10pm) I should be arriving in NYC, instead I still have another two hours of travel. The bus driver has been lost driving around aimlessly for the past 1 plus hour, this is unacceptable!! How is a Bus or its Driver not equipped with a GPS system to assist them navigate? Furthermore, how is this driver not proficient at their job? I demand my money back, this has been an atrocious experience! Frustratingly, Vincent Nunez