12 Mar, 2019 → by ClaimboUser477707
Medtronic infusion sets/prescription
1
2/14 ordered infusion set. My general dr. was listed as prescribing physician, should have been endocrinologist. Took until 2/27 to call me saying he hadn't filled it? Why 2 weeks? His nurse threw it away since he thought it was endocrinologist to submit. (appt on 2/28), Medtronic reissued prescription request., returned that as urgent. Sat processing until 3/12. Been without since 3/2 giving injections with needles and novolog 4-6x per day. Called 4 times to hear your order is processing by a computer recording. Every time over the last 6 years it has been delivered within 4-5 days. Finally got a tech support person to transfer me to order fulfillment on 3/12. One other attempt told me to calk the automated #....again. Next day delivery promised, but it is bs it took so long. Some blame on dr, but unlike medtronic he acted quickly when he realized what happebed. A1c was on track to be below 7 until this.