30 Apr, 2020 → by ClaimboUser895982
Medical services bill sent directly to collections company.

1

My husband received care in the Integris ER from Dr. Megan Wilson on 1.05.20 in Oklahoma City, OK. No claim was ever submitted to our insurance even though Integris supplied the correct insurance information that they used to successfully file and be paid on their claim. It appears that Dr. Wilson's company sent the details directly to a collection agency as my husband has been getting calls. Since we never received a bill in the mail, I assured him it was probably a fraud organization spam calling him. When I called the Integris billing department, they said the ER doctor’s service should have been billed through Emergency Services of Oklahoma and provided the number as 888.952.6772. However, upon calling this number, the business that answered (in Tennessee) named itself as Team Health. I called our insurance and the representative stayed on the call with me as I called Team Health. We spoke to Crystal who at first gave us the collection company IMBS and number 800-984-****, saying they had the account and she did not. When I asked her to confirm Dr Megan Wilson worked for her, she said yes. When I asked my insurance account representative to confirm if they ever received a claim and he said no, Crystal said she would have the account reviewed. My insurance representative gave her all the necessary information to file a claim. Now, I guess we wait to see if they do and if the collection calls stop.
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